Confidentiality

Your computerised record is accessed in all consultations with the Doctor, Nurse or Healthcare Assistant and assists us in maintaining high standards of clinical care. Use of the computer helps us to keep a record of preventative care procedures (like vaccinations and cervical smears) and is used for all prescribing. Use of all data within the Practice is governed by the Data Protection Act 1998. We also comply with the Freedom of Information Act 2000. Please ask at reception for further details.

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.

This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see your records, please contact the practice manager.

In 2006 the Government introduced a central electronic system to store all patient records nationally. This is called NHS Summary Care Record. Patients can opt out of this by filling in a form to withhold their details. These forms are available from Reception.

Medical students and Nursing students attend the practice from time to time. We hope that you will co-operate with us and help the students to learn about general practice. However, you will be informed of their presence in advance, and if you do not want them to be present at a consultation, your wishes will be respected. This will not affect your treatment in any way.

Violence Statement

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.

Missed appointments

Due to the number of patients failing to attend for their appointment this may mean that you may not be able to see the doctor on the day that you wish to.

In an attempt to try and resolve this the practice has developed the following policy.

If you fail to attend appointments without informing us we will write to you asking if there are any specific problems preventing you from letting us know.

If you repeatedly fail to attend for appointments you may be removed from the practice list and have to find an alternative gp practice.

Patient views

We welcome suggestions about ways of improving the services we offer. These can be made to your Doctor, the receptionists or the Practice Manager.

There is also a suggestions box in the waiting room into which you can post your comments. We offer an in-house procedure to deal with complaints about the service we provide.

Please ask at reception for details.

GP Training

We are a training practice and offer placements to Medical Students who are undertaking their General Practitioners training. These are normally Year 3 to final year students.

Nursing students also attend the practice from time to time. We hope that you will co-operate with us and help the students to learn about general practice. However, you will be informed of their presence in advance, and if you do not want them to be present at a consultation, your wishes will be respected. This will not affect your treatment in any way.

The Raleigh Surgery
33 Pines Road
Exmouth
EX8 5NH

Telephone: 01395 222499
Fax: 01395 225493

Surgery opening hours
Monday to Friday 8.30am to 6.00pm

We are a 1 partnered and 2 salaried GP practice. Over the years general practice has changed and the services provided have increased in variety. Although our main function is to provide help when you fall ill, many of our services are aimed at preventing illnesses and catching them in their earliest and most treatable stages.